July 1, 2024

What is GoHighLevel's Built-in Phone System?

GoHighLevel logo

GoHighLevel is an all-in-one sales and marketing platform designed to help businesses streamline their customer interaction processes. A standout feature of this robust platform is its built-in phone system, offering users a fully integrated communication tool that negates the need for external services.

The built-in phone system of GoHighLevel operates seamlessly with the platform's core functionalities, which includes CRM, email marketing, funnel building, and more. With this in-built feature, businesses can manage their calls directly from within the platform, fostering a more cohesive and efficient workflow.

How to Utilize GoHighLevel's Built-in Phone System

Setting Up Your Phone Number

To start using the phone system, you need to set up a phone number within GoHighLevel. Users can either port their existing business number into the platform or choose a new one. Once set up, the platform can manage both inbound and outbound calls, enabling your business to maintain a professional image with a reliable communication line.

Making and Receiving Calls

With GoHighLevel, making calls is as straightforward as clicking on a contact's phone number within the CRM. The system can log calls automatically, ensuring that every interaction with your leads and customers is recorded for future reference. Incoming calls trigger notifications in the platform, allowing team members to answer directly through their computers or linked mobile devices.

Call Tracking and Recording

The phone system also supports call tracking and recording, empowering businesses to monitor performance and maintain quality assurance. These features are invaluable for training purposes and ensuring compliance with company standards.

Integrated Text Messaging

Another useful functionality is integrated text messaging. Users can send and receive text messages, which are logged within the client's communication history. This enables a multi-channel approach where phone calls, emails, and texts are all unified within a single client profile.

Voicemail and IVR

Voices for setting up voicemail and Interactive Voice Response (IVR) systems. This aspect is particularly beneficial for providing callers with a professional experience, even when calls are missed or received outside of business hours. Voicemails are also transcribed and saved in the client's history.


  • Improved Efficiency: By having the phone system integrated with the CRM and other marketing tools, GoHighLevel saves you from juggling multiple platforms.
  • Enhanced Customer Experience: A unified system means better follow-ups and personalized interactions.
  • Centralized Data: Call data is stored alongside other customer interactions, making it easy to maintain a comprehensive overview of the customer journey.

In conclusion, GoHighLevel's built-in phone system is a powerful tool that consolidates business communications within a single, easy-to-use platform. It not only improves operational efficiency by integrating with existing marketing and sales channels but also enhances customer interactions through streamlined processes and a unified communication hub.

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