May 18, 2024

How to use Salesforce for beginners

Salesforce logo

Salesforce is an incredibly powerful Customer Relationship Management (CRM) tool that can help businesses of all sizes to manage their interactions with clients and potential clients. If you're new to Salesforce, the platform can seem overwhelming at first, but with a few tips, you’ll be navigating it like a pro in no time. Here's a basic guide on how to use Salesforce for beginners.

Step 1: Sign In and Explore the User Interface

After you’ve set up your account, sign into Salesforce. You’ll be taken to the home page, which is your operational dashboard. Here, you can see your tasks, events, and recent records. Spend some time familiarizing yourself with the navigation bar at the top, the search functionality, and the setup cog icon which will be key for customizing your Salesforce experience.

Step 2: Manage Your Profile

Click on your profile picture on the top right-hand corner to access your profile settings. From here, you can personalize your setup including language, time zone, and password settings. Make sure your contact information is accurate, as this will be visible to other Salesforce users in your organization.

Step 3: Learn to Create and Manage Contacts

Go to the "Contacts" tab in the navigation bar. You can add new contacts by clicking the "New" button. Fill in the relevant details like name, email, phone number, and associated account. It’s crucial to keep your contacts organized since they are the essence of your CRM.

Step 4: Work with Accounts and Opportunities

Accounts in Salesforce represent the companies you’re doing business with, and you can track the opportunities (potential sales or deals) within these accounts. Create new accounts and opportunities by using the "New" button in their respective tabs. Link your contacts to their respective accounts to keep your data organized.

Step 5: Track Your Tasks and Events

Salesforce allows you to set up tasks and events which help in time management. You can find this in the "Activities" section. Set up tasks related to your accounts and contacts, and schedule meetings with the calendar feature. This helps in ensuring that you follow up with prospects or customers effectively.

Step 6: Utilize Reports and Dashboards

Reports give you insights into various aspects of your business, while dashboards are visual representations of the data in your reports. Explore the "Reports" and "Dashboards" tabs to see the predefined options and start to understand how to customize these for your specific needs.

Step 7: Explore the AppExchange

Salesforce has a marketplace called AppExchange where you can find tons of apps that can extend the functionality of Salesforce. It’s worth browsing through AppExchange to see if there are any apps that might benefit your business processes.


Starting with Salesforce can be daunting, but with a structured approach, you’ll become comfortable with its vast features and capabilities. Use this guide as a stepping stone, familiarize yourself with the basics, and keep exploring the platform to make the most of your Salesforce experience. Remember, proficiency comes with practice, so the more you use Salesforce, the more skilled you’ll become.