July 1, 2024

How to Manage Contacts in Make.com

Make.com logo

Managing contacts effectively is critical for maintaining relationships and executing communications with ease. Make.com, the versatile automation platform, offers tools to help you organize contacts efficiently. Here's a guide on how to manage contacts in Make.com, ensuring your communications are streamlined and impactful.

Step 1: Accessing Contacts Module

Log in to your Make.com account, and navigate to the 'Contacts' module. This centralized repository provides an interface for managing contact-related information.

Step 2: Importing Contacts

To import contacts:

  1. Choose 'Import' within the Contacts module.
  2. Select the source of your contacts, such as a CSV file or another service connected to Make.com.
  3. Map the fields from your source correctly to the corresponding fields in Make.com to ensure data integrity.
  4. Confirm the import and wait for the process to complete.

Step 3: Creating Contacts Manually

If you prefer to add contacts individually:

  1. Click on 'Create New Contact'.
  2. Enter the contact's details, including name, email, phone number, and any relevant custom fields.
  3. Save the contact to add it to your list.

Step 4: Organizing Contacts

Organize your contacts by using tags and lists:

  • Use tags to categorize contacts based on criteria like interests, customer status, or location.
  • Create lists to group contacts, such for a specific marketing campaign.
    To assign tags or add contacts to a list, simply select the contacts, choose the tag or list you want to associate them with, and apply the changes.

Step 5: Updating Contact Information

Keeping contact information accurate and current is vital. To update a contact in Make.com:

  1. Search for the contact using the search bar.
  2. Click on the contact to access their details.
  3. Edit the information as needed and save the changes.

Step 6: Automating Contact Management

To automate contact management:

  1. Set up ‘Scenarios’ in Make.com that trigger specific actions when certain conditions are met, like tagging a contact when they sign up for a webinar.
  2. Integrate with other apps to automatically update contact information across platforms.

Step 7: Deleting Contacts

If you need to remove a contact:

  1. Select the contact.
  2. Choose the delete option.
  3. Confirm the removal.


Managing contacts in Make.com is straightforward once you familiarize yourself with the platform’s features. Importing, organizing, updating, and even automating contact management can transform how you handle communications and relationships. By following this structured approach, you will maintain an organized database, allowing you to focus on creating meaningful connections and growing your network effectively.

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