Articles tagged: business transformation

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Intelligent Automation Revolution: How a Leading Investment Firm Achieved 300% Processing Capacity with AI-Powered Financial Operations
April 15, 2025 by Anton Potorochin

Intelligent Automation Revolution: How a Leading Investment Firm Achieved 300% Processing Capacity with AI-Powered Financial Operations

A financial investment firm transformed invoice processing with intelligent automation, integrating OCR, AI, and workflow systems. The solution reduced processing time by 60%, cut errors by 80%, and increased capacity by 300%, enabling accountants to focus on strategic work rather than manual tasks.

intelligent automation financial operations invoice processing business transformation
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The Hybrid Advantage: Strategically Blending AI Voice Agents with Human Representatives
April 8, 2025 by Anton Potorochin

The Hybrid Advantage: Strategically Blending AI Voice Agents with Human Representatives

The article explores optimal hybrid customer service models combining AI voice agents with human representatives. It provides a decision framework for determining when to use each approach, strategies for seamless handoffs between systems, and guidance for implementing AI-augmented human support tools, with organizational change management recommendations.

AI voice agents hybrid customer service business transformation operational efficiency
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